VALUE-DRIVEN RESEARCH, SERVICE - CX & UX DESIGN
If you are looking to uplevel your business through the Value-Driven Research, Service Design, Customer & User Experience, here’s what you can expect from me as your Consultant and Designer:
- Agile-Minded Discovery. Design thinking way of researching to create solutions for any industry. A highly collaborative, team orientated, innovative and creative approach to design and development.
- Service Design. Facilitating storytelling via journey & empathy maps, workflows, personas, service maps, models and blueprints, and others.
- Design Sprint. (I am a Design Sprint 2.0 Certified Facilitator).
This methodology is a research tool for business strategy, innovation, behaviour science, lean & agile product creation that helps companies stop wasting time and resources building the wrong idea!
- Lightning Decision Jam. Fast-paced session (1-2 hours) designed to solve problems and make decisions really quickly.
This proven solution gets people unstuck, stops the endless meetings and discussions.
- Double Diamond. Design Council’s framework for innovation.
Process of exploring a problem widely (divergent thinking) and then taking focused action (convergent thinking).
Explore: challenges, needs, and opportunities.
Shape: prototypes, insights, and visions.
Build: ideas, plans, and expertise.